Refund & Cancellation Policy

Last updated: 30 September 2026

All products sold by CrochetIdeas are digital downloads (PDF crochet patterns) that are delivered instantly after payment. Because digital files cannot be “returned”, please read this policy before you buy.

1. Cancellations

Orders are fulfilled automatically and immediately after successful payment, so an order cannot be cancelled once the download links have been delivered. If a payment was deducted but the order was not created or failed, the amount is normally reversed automatically by the bank or Razorpay within 5–7 working days. If it is not, contact us and we will help.

2. When we offer a refund

We do not offer refunds for change of mind once files have been delivered. We will fix the problem or refund you if:

• the files you received are damaged, corrupted or cannot be opened;
• you did not receive your download links and we are unable to provide them;
• the bundle you received is materially different from its description on the product page;
• you were charged more than once for the same order.

In these cases we will first try to resolve the issue by fixing or resending the correct files. If we cannot resolve it, we will issue a full refund for the affected product.

3. How to request a refund

Email hello@crochetideas.in within 7 days of purchase with:

• your order number and the email address used at checkout;
• a short description of the problem (a screenshot helps).

We will reply within 24–48 working hours.

4. Refund processing

Approved refunds are processed to the original payment method through Razorpay. Once we approve a refund, it usually reaches your account within 5–7 working days, depending on your bank or card issuer. Access to the downloads for a refunded order will be removed.

5. Contact

For any questions about this policy, contact CrochetIdeas at hello@crochetideas.in.